qld.ipaa.org.au is a website (Site) operated by Institute of Public Administration Australia  Queensland (ABN 74 210 810 471) of Level 27, 1 William Street, Brisbane, QLD 4000 (IPAA Queensland, we, us and our).

To contact us, please email ipaaqld@psc.qld.gov.au or telephone on 07 3003 2735.


2.1 These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). To the extent permitted by law, no other terms are implied by trade, custom, practice or course of dealing.

2.2 The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.


3.1 Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Services) subject to these Terms.

3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate. By submitting an order via the Site you warrant that:

  • you are capable of entering into a legally binding contract with IPAA Queensland,
  • you are authorised and able to make payment via the method you have chosen,
  • the payment information you have provided is correct, and
  • your purchase is not made for commercial resale.

3.3 After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 3.4.

3.4 Our acceptance of your order takes place when we issue a receipt number to you (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.

3.5 If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.


4.1 You may cancel the Contract and receive a refund, if you notify us in writing as set out in Clause 4.2 at least 7 days before an event or course (which may include a live webcasting) that you are unable to attend.  You cannot cancel the Contract once we have completed the Services.

4.2 To cancel the Contract, you must notify us in writing. We will email you to confirm we have received your cancellation. You can email us at ipaaqld@psc.qld.gov.au or contact us by telephone on 07 3003 2735 or by post to IPAA QLD, Level 27, 1 William Street, Brisbane, QLD 4000. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.

4.3 If you cancel the Contract, we will refund you in full for the price you paid for the Services less an amount of 20% cancellation and administration fee, by the method you used for payment.

4.4 IPAA Queensland intends to run live events as advertised but reserves the right to change the event without notice and to cancel if there are insufficient registrations.


5.1 Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them.

5.2 We will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects.

5.3 We warrant to you that the Services will be provided using reasonable care and skill.

5.4 We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.


6.1 It is your responsibility to ensure that:

(a) the terms of your order are complete and accurate;

(b) you cooperate with us in all matters relating to the Services;

(c) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.

(d) you comply with all applicable laws, including health and safety laws; and

6.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in Clause 6.1 (Your Default):

(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under Clause 14 (Termination);

(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.


We will only perform the Services at addresses within Australia.


8.1 In consideration of us providing the Services, you must pay our charges (Charges) in accordance with this clause 8.

8.2 The Charges are the prices quoted on our site at the time you submit your order.

8.3 Our Charges are exclusive of goods and services tax (GST). Where GST is payable in respect of some or all of the Services, you must pay us such additional amounts in respect of GST, at the applicable rate, at the same time as you pay the Charges.

8.4  Discounted Charges are only available to Members of IPAA Queensland, or with the prior written consent of the Director of  IPAA Queensland.

8.5 Description of goods, services and prices may be subject to change or correction at any time. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error (e.g. goods or services are displayed for the wrong price), we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired. You may be required to provide your credit card details to us for issuing a credit to your credit card account in the amount of any cancelled order.


9.1 Payment for the Services is in advance. We will take your payment upon acceptance of your order.

9.2 You can pay for the Services using a debit card or credit card which are accepted via the Site.

9.3 Payment can be made with valid credit cards including Visa and Mastercard. IPAA Queensland will deduct all amounts owing at the time of processing your order. If we are unable to deduct from your credit card the total amount owing to us in one transaction, we may process any number of transactions on your credit card until the total amount owed to us is paid. Payment is due within 14 days of an order.


10.1 All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

10.2 We agree to grant you a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy the deliverables specified in your order (excluding materials provided by you) for the purpose of receiving and using the Services and such deliverables for your personal use. You may not sublicense, assign or otherwise transfer the rights granted in this clause 10.2.

10.3 You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.


11.1 We will use any personal information you provide to us to:

(a) provide the Services;

(b) process your payment for the Services; and

(c) inform you about similar products or services that we provide, but you may stop receiving this information at any time by contacting us.

11.2 Further details of how we will process personal information are set out in our privacy policy accessible at the following URL: https://qld.ipaa.org.au/privacy/


12.1 Nothing in this Contract limits or excludes our liability:

(a) for death or personal injury caused by its negligence or wilful misconduct or that of its employees, as applicable;

(b) for fraud or fraudulent misrepresentation by it or its employees, as applicable; or

(c) where liability cannot be limited or excluded by applicable law.

12.2 Subject to Clause 12.1 we will not be liable to you, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with this Contract, including any:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of production;

(d) loss of agreements or contracts;

(e) loss of business opportunity;

(f) loss of anticipated savings;

(g) loss of or damage to goodwill;

(h) loss of reputation; or

(i) loss of use or corruption of software, data or information.

12.3 Subject to Clause 12.2, our maximum aggregate liability to you for any loss or damage or injury arising out of or in connection with [the performance or non-performance of OR the supply of services under] this Contract, including any breach by us of this Contract however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the amount paid or payable by you in connection with the Services.

12.4 Nothing in this Contract is intended to have the effect of excluding, restricting or modifying the application of all or any of the provisions of Part 5-4 of the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL), or the exercise of a right conferred by such a provision, or any liability of ours in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of services.

12.5 If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL that cannot be excluded, our total liability to you for that failure is limited to, at our option, the resupply of the services or the payment of the cost of resupply.

12.6 Nothing in this Contract limits or affects the exclusions and limitations set out in our terms and condition of use accessible at the following URL: https://qld.ipaa.org.au/website-terms-of-use/

12.7 This clause 12 will survive termination of the Contract.


13.1 You undertake that you will not at any time during the Contract, and for a period of 2 years after termination of the Contract, disclose to any person any confidential information concerning our business, affairs, customers, clients or suppliers, except as permitted by Clause 13.2.

13.2 You may disclose the other’s confidential information:

(a) where the information is in the public domain as at the date of this Contract (or subsequently becomes in the public domain other than by breach of any obligation of confidentiality binding on you);

(b) if you are required to disclose the information by applicable law or other document with statutory content requirements, provided that the recipient has to the extent practicable having regard to those obligations and the required timing of the disclosure] consulted with the provider of the information as to the form and content of the disclosure;

(c) where the disclosure is expressly permitted under this Contract;

(d) if disclosure is made to your respective officers, employees and professional advisers to the extent necessary to enable you to properly perform our obligations under this Contract or to conduct your business generally, in which case you must ensure that such persons keep the information secret and confidential and do not disclose the information to any other person;

(e) where the disclosure is required for use in legal proceedings regarding this Contract; or

(f) if we have consented in writing before the disclosure by you.

13.3 You may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.


14.1 Without affecting any of our other rights, we may suspend the performance of Services, or terminate this Contract with immediate effect by giving written notice to you if:

(a) you fail to pay any undisputed amount due under this Contract on the due date for payment and you remain in default not less than 14 days after being notified in writing to make such payment;

(b) you commit a material breach of any other term of this Contract and that breach is irremediable or (if that breach is remediable) you fail to remedy that breach within a period of 14 days after being notified in writing to do so;

(c) an insolvency event occurs in relation to you; or

(d) there is a change of control of the your company[ without the consent of us, such consent not to be unreasonably withheld or delayed].

14.2 Termination of this Contract does not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages for any breach of the Contract that existed at or before the date of termination.

14.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.


15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

15.3 You may cancel the Contract affected by an Event Outside Our Control[ which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.


By attending an event or a course, you acknowledge that your photo might be taken and you consent to the taking and use (including in any publication or production) of any such photo by us in whole or in part, and in conjunction with any words or drawings, in electronic or print form.


17.1 When we refer to “in writing” in these Terms, this includes email.

17.2 Any notice or other communication given[ by one of us to the other] under or regarding the Contract must be in writing and be delivered personally, sent by pre-paid post or email.

17.3 A notice or other communication is deemed to have been received:

(a) if delivered by hand to the nominated address, when delivered to the nominated address;

(b) if sent by pre-paid post, at [9.00 am] (addressee’s time) on the second Business Day after the date of posting; or

(c) if sent by email, at the time the email is sent (as recorded on the device from which the sender sent the email) unless the sender receives an automated message that the email has not been delivered.

17.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

17.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.


Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).


19.1 Neither of us may rely on the words or conduct of any other party as being a waiver of any right, power or remedy arising under or in connection with this Contract unless the other party or parties expressly grant a waiver of the right, power or remedy. Any waiver must be in writing, signed by the party granting the waiver and is only effective to the extent set out in that waiver.

19.2 Words or conduct referred to in Clause 19.1 include any delay in exercising a right, any election between rights and remedies and any conduct that might otherwise give rise to an estoppel.


20.1 We may assign or transfer our rights and obligations under the Contract to another entity, but will notify you in writing or by posting on this webpage if this happens.

20.2 You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

20.3 A breach of Clause 20.2 by you entitles us to terminate this Contract.


21.1 If the whole or any part of a provision of this Contract is or becomes invalid or unenforceable under the law of any jurisdiction, it is severed in that jurisdiction to the extent that it is invalid or unenforceable and whether it is in severable terms or not.

21.2 Clause 21.1 does not apply if the severance of a provision of this Contract in accordance with that clause would materially affect or alter the nature or effect of the parties’ obligations under this Contract.


The Contract is between you and us. No other person has any rights to enforce any of its terms


These terms and conditions, their subject matter and their formation, are governed by the laws of the State of Queensland. You and we both agree that the courts in the State of Queensland will have non-exclusive jurisdiction in respect of any dispute in connection with these Terms or a Contract.