What personal information do we collect?
IPAA Queensland will only request personal information that is relevant to a transaction you undertake with us. The information we collect can differ depending on the nature of our dealings with you. Personal information collected by us may include your:
- Home, mobile phone and fax numbers
- Email address
- Current place of employment (eg. Government agency, not for profit, tertiary institution or consulting firm)
- Transactional details associated with payments (no credit card details are stored on our servers)
The following information may also be collected to ensure effective administration of events and forums:
- Communication preferences
- Dietary requirements
- Access Requirements
If you would like to access any supports or services on an anonymous basis or using a pseudonym, please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request, however we may not be able to provide the supports or services in question if we are not provided with the personal information requested.
How is this information used?
IPAA Queensland will only use your personal information for the purposes for which it was originally collected (unless otherwise specified by you). Information collected is used to:
- Process payments and event registrations
- Provide written acknowledgement of your interaction with IPAA Queensland
- Accurately identify those who contact us in order to protect against unauthorised access to your personal details.
- Communicate relevant information and events via phone, post, social media and email.
- Collate statistics of a general nature.
How can you ensure the information we have about you is correct?
IPAA Queensland will take all reasonable efforts to ensure that information about you is accurate and up-to-date. However, if you have moved, changed title or any contact details, please contact us to update your details. If you would like to access your information to ensure its accuracy, please contact us on email firstname.lastname@example.org.
Disclosure of personal information
We will only disclose personal information to reputable companies and suppliers we engage to process credit card payments on our behalf. Any overseas providers which may collect or store your information such as cloud-based platforms or email providers are reputable and utilise stringent information security protocols. IPAA Queensland will not disclose your personal information unless it is necessary to:
- Be used confidentially by an agency engaged in event or content facilitation.
- Disclose personal information if required by law, in connection with any legal proceedings or prospective legal proceedings, and to establish, exercise or defend IPAA Queensland’s legal rights.
- Provide information to quality auditing bodies (written consent will be obtained from you for this purpose).
IPAA Queensland will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All personal information you provide is stored on our secure servers.
When making payment by credit card directly to IPAA Queensland, your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. SSL encryption is the industry standard, and is the same encryption technology that is used by banks. IPAA Queensland does not keep your credit card details on our servers. This information is passed directly through to our banking institution when your order is processed.
IPAA Queensland assumes no responsibility for information practices of third party sites where the user can link through to our webpages. Please review the privacy policies listed on these sites before disclosing personal information. Please be aware that any information provided on social media platforms such as Twitter and LinkedIn can be seen by the general public and IPAA Queensland does not take responsibility for information disclosed in this manner.
While IPAA Queensland has rigorous security and other processes in place to minimise the likelihood of your personal information being accessed by an unauthorised person, in the even that this does occur, we will contact you to let you know that it has and what we have done to rectify the situation. In the event of a serious data breach, we will also advise the Office of the Australian Information Commissioner.
Opting out of communication from us
IPAA Queensland undertakes special events and distributes information that may be communicated to clients by post, email and social media. Clients can contact us to opt out of these communications through any of the below options.
Email: To unsubscribe from receiving the IPAA Queensland’s email communications simply click on the supplied “unsubscribe” link at the bottom of the email you received from us. Alternatively send an email to email@example.com
Feedback and Complaints
IPAA Queensland welcomes feedback from our members and contacts. If you would like to provide feedback to IPAA Queensland, please do not hesitate to contact us via the contact details below.
IPAA Queensland contact details:
Level 27, 1 William Street
Brisbane CBD QLD 4000