Unlocking Government’s Technology Future
Technology is rapidly transforming how governments operate, from delivering public services to strengthening cybersecurity and embracing artificial intelligence (AI) and other emerging technologies.
KPMG’s Unlocking Government’s Technology Future report based on the 2024 Global Tech Report, explores how public sector leaders are navigating this shift, identifying key trends, challenges and opportunities shaping the future of government technology.
Based on insights from 118 senior government technology executives, the report highlights key trends shaping the future of government technology. Below we break down five key insights from the report that sheds light on where the public sector is heading.
The team at IPAA Queensland took a moment to review the insights from the team at KPMG and we invite you #keepinformed.
So, what did the report have to say? Check out the summary below.
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- Modernised methods
Governments are stepping away from outdated systems and embracing smarter, more adaptable ways of working. according to KPMG’s repot 85 per cent of public sector leaders are priotising new technologies over maintaining legacy systems – showing that prioritising new technologies can no longer be seen as option but are now proving to be a necessity. Modernisation isn’t simply about upgrading infrastructure, it’s a bout rethinking how governments operate, making processes more agile, collaborative, and citizen focused. By fostering innovation and continuous improvement values, governments can stay ahead of change and deliver better services. - Cloud-enabled
Cloud technology is no longer just an option for governments – it is transforming the way they operate. According to KPMG’s report, public sector organisations are increasingly turning to Everything-as-a service (XaaS) models. The biggest benefit? Efficiency. Cloud solutions streamline operations, improve data management, and strengthen security compliance, assisting governments deliver faster, reliable services. Embracing the cloud isn’t just about adopting new tech – it requires a shift in how public sector teams work, collaborate and innovate. - AI- assisted
AI draws a huge potential in the public sector, but a large number of governments are proceeding with caution. KPMG’s report reveals that 45 per cent of government agencies are experimenting with AI in controlled environments, full-scale implementation is still in the early stages. Governments need to establish clear policies, governance frameworks and ethical guidelines to ensure AI is used effectively and with transparency. As AI and it’s capabilities expand, it’s only a matter of time where it becomes a central part of public sector operations. - Citizen-centric
Technology is only valuable if it improves the lives of citizens, and governments are taking the matter seriously. According to the report 74 per cent of government executive leaders say customer feedback directly influences their technology investment decisions. Furthermore, 82 per cent are confident that using citizen-centric metrics to measure the suggests of digital initiatives. This shift to user-focused government services is shaping how technology is implemented, ensuring digital transformation efforts are driven by real community needs rather than convivence for governments. - People-empowered
Having the right people to executive innovative ideas is a challenge. Two-thirds of government executives acknowledge that while they have big plans for digital transformation, they struggle with a lack of skilled talent to bring these plans to life. Upskilling the workforce, fostering a culture of innovation, and attracting talent will be essential for governments to comprehend the benefits of the benefits of modernisation. Without investment in people, the best technology will fail to deliver a meaningful change.
- Modernised methods
The future of government technology is unfolding at a rapid rate, and the need for modernisation is proving to be something to be taken urgently. From cloud adoption to AI integration and citizen-focused services, governments must embrace innovation to stay relevant and effective. Transformation isn’t simply about technology, it is about strategy, people and a commitment to continuous improvement.
We thank our partner KPMG for their ongoing support.
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