Overview
The Diploma of Management is designed to provide in-depth knowledge and skills required to be an effective manager. It is recommended for those who manage teams, operational planning and performance, customer service, projects and/or are responsible for risk management. It requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team.
This qualification reflects the role of individuals who manage the work of others or those who add value to or review management practices.
This qualification is delivered online providing you with the flexibility to complete the training when and where you wish. You will be fully supported throughout the learning process by qualified trainers from Accredited Online Training (AOT), Australia's leading provider of online qualifications.
AOT provide exemplary participant support services, including:
- Individual over-the-phone inductions with a facilitator who will step you through the process and answer any queries;
- Unlimited mentoring and support services by qualified training via a toll free phone number or via email;
- Access to a virtual classroom that allows participants to communicate with a trainer and other participants in real time.
Please click here to download the Student Handbook. Once you have registered, you will be emailed all relevant details.
Course Content
On completion of this course, you will be able to:
- Manage all aspects of people management from recruitment and induction through to performance management and workforce planning;
- Manage risk and ensure continuous improvement;
- Manage and report on projects;
- Manage operational plans;
- Manage quality customer service.
Components
BSBCUS501A Manage quality customer service
BSBMGT502B Manage people performance
BSBMGT515A Manage operational plan
BSBMGT516A Facilitate continuous improvement
BSBPMG510A Manage projects
BSBRSK501A Manage risk
BSBHRM402A Recruit, select and induct staff
BSBHRM504A Manage workforce planning
All assessments are conducted online and you will receive feedback from your assessor within 48 hours (except when there is a Public Holiday). Holistic or major assessments may take up to seven days. Assessments may include multiple choice and/or short answer questionnaires, portfolios, case studies, and in some cases video and/or workplace based evidence may also be required.
Click here to learn more about the assessment process.
Help is only a phone call away! Qualified trainers are available to take your calls during business hours (Monday to Friday 9am to 5pm Queensland time) on 1-300-726634. Or if you prefer email, please send your query to trainer@aot.edu.au. Whether you call or email, be sure to mention that you are completing your qualification through IPAA Queensland and Learning Seat. Please also enquire about our virtual classrooms.
Duration
Maximum nominal hours: 375
Full-time load: 12hrs/wk
Full-time duration: 32 weeks
Maximum 12 months access to online course (approx. 10-20 hours to complete each unit). This should include completing both the online training module and the associated formal assessment component.
How to gain your qualification faster?
Recognition of Prior learning (RPL) is the acknowledgement of the skills and knowledge that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency. Please read the student handbook for more information.