Best Practice in Federal Government

Awarded to a team working in federal government which has delivered best practice outcomes and made a significant contribution to service delivery for the benefit of Queensland.

Focus
Significant team contribution to service delivery via an initiative, program or project. Includes those initiatives, programs or projects with a national focus but predominantly initiated or based in Queensland.

Open to

• Teams only.
• Currently working in Queensland in the federal government sector, or having worked in the sector during the preceding financial year.

Nominated by
Team or third party.

Criteria
Teams must show how they have made a difference to federal government and exceeded their scope of work by demonstrating:

C1 Excellence in public administration and management.
C2 Active use of best practice in federal government through their initiative, program or project.
C3 Effective engagement with relevant internal and/or external stakeholders.
C4 Improved service delivery to Queensland.

 
Download Documents:
Please use the following format when saving your nomination documents:
nomination title - your first name - your last name

Best Practice Federal Nomination Template

Supporting Document Template

2011 WINNER in Best Practice in Federal Government

Real Time Management, Dept of Human Services

In July 2010, a new approach to Front of House operations, Real Time Management, was introduced by the Department of Human Services, Centrelink, Service Zone Southern Queensland (formerly known as Area South and West Queensland).  Centrelink examined ways to improve Front of House operations following the government announcements of Service Delivery Reform and acceptance of recommendations of the ‘Ahead of the Game: Blueprint for Reform Australian Government Administration’.  When the Centrelink National Support Office proposed the implementation of Real Time Management, a strategy to manage customer demand in Customer Service Centres, Area South and West Queensland quickly identified and seized the opportunities presented with the approach and adopted it before it became a national requirement.  South and West Queensland Area has led the way with the implementation of Real Time Management complemented by Customer Liaison Officers meeting and greeting customers at the door to our Customer Service Centres and the innovative use of the online meeting room and wireless headsets. Throughout our planning, implementation and review processes, we regularly engaged with our Executive, Managers, Team Leaders and colleagues in the National Support Office and other Areas. We have achieved improvements in customer experience and wait times and a more ordered workplace resulting in a better work environment for our staff.   Additionally we have improved the sense of one team working together and supporting each other across South and West Queensland.

2010 WINNER in Best Practice in Federal Government

'Closing the Gap' on Indigenous disadvantage, from the Department of Education, Employment and Workplace Relations DEEWR)

The Department of Education, Employment and Workplace Relations (DEEWR) Queensland Office is demonstrating its commitment to the challenge of ‘Closing the Gap’ on Indigenous disadvantage in educational and employment outcomes within the next decade through numerous initiatives that create real change for individuals, families and communities.

DEEWR Queensland staff are taking advantage of the opportunities of working in an agency which covers a continuum of life transitions, from early childhood through to schooling and employment. The examples provided in this application and supporting documentation, demonstrate a fresh approach based on ‘thinking differently and acting differently’ to address the complex problems facing Aboriginal and Torres Strait Islander communities.

2009 WINNER in Best Practice in Federal Government

Development of the Great Barrier Reef Outlook Report 2009, From the Great Barrier Reef Marine Park Authority

The significance of the Great Barrier Reef to the Queensland, Australian and world communities is indisputable. The judging panel chose this nomination because the Great Barrier Reef Outlook Report 2009 is the first of what will be 5-yearly reports produced to assist the basis for decision-making in the long-term protection of the Great Barrier Reef.

The report, accompanied by a summary and comprehensive website, provides not only a current assessment of the Reef but a window into the future which will be increasingly important as global warming progresses.

As an example of ‘best practice’ this report has provided an international benchmark for marine ecosystem reporting as well as establishing a process that will allow tracking of changes and trends into the future.

Involvement of the community and engagement with state and federal government stakeholders was a feature of this project with some processes such as the Outlook forum being outstanding. The scenario development was also very innovative.

The Strategic Outlook Group has excelled in all aspects of this project providing an outstanding example of federal government service delivery to the Australian community.